Refund policy
- Order Cancellation
Unpaid Orders
If your order has not been paid, you may cancel the order directly or contact our customer service team for assistance.
Paid Orders
Paid orders may be canceled within 48 hours after placement for a full refund. Once an order has entered processing or shipment, cancellation may no longer be available.
To request cancellation, please contact us as soon as possible:
Email: service@dwajpkr.com
Customer Service: +19702872237
- Return & Exchange Policy
Return Eligibility
To qualify for a return: ‑ The item must be unused and in original condition ‑ The item must include original packaging when applicable ‑ The return request must be submitted within 60 days after delivery ‑ Proof of purchase is required ‑ Returns without prior approval may not be accepted
- How to Request a Return or Exchange
Please contact:
Email: service@dwajpkr.com
Please provide: ‑ Order number ‑ Item(s) to be returned ‑ Reason for return ‑ Clear photos or videos if the item is damaged or defective
After approval, we will provide return instructions. Customers should send approved returns according to the provided instructions and share tracking information when available.
- Return Shipping Costs
Customer Responsibility
If the return is requested due to personal reasons, including change of mind or incorrect selection, the customer may be responsible for return shipping costs.
Return shipping costs may vary depending on package size, weight, and destination.
Merchant Responsibility
If an item is defective, damaged, or incorrect due to our error, we will review the situation and provide an appropriate solution, including replacement or refund where applicable.
- Refund Process
After receiving and inspecting the returned item: ‑ Approved refunds will be issued to the original payment method ‑ A confirmation email will be sent after refund processing ‑ The actual refund arrival time may depend on the customer's bank or payment provider
Refund Deductions
Partial refunds may apply in situations including: ‑ Items returned with damage caused by improper use ‑ Missing original packaging or accessories ‑ Items that do not meet return requirements
- Late or Missing Refunds
If you have not received your refund: ‑ Check your payment account again ‑ Contact your bank or payment provider ‑ Contact our support team if the issue remains unresolved
Email: service@dwajpkr.com
Customer Service: +19702872237
- Contact Us
For all return, refund, or order‑related inquiries:
Email: service@dwajpkr.com
Customer Service: +19702872237
Website Operator: Cloudmere Digital Ltd
Business License Entity: Cloudmere Digital Ltd
Registered Address: 1504 RUSHMORE DR, COLORADO SPRINGS CO 80910